Chipotle Class Action Lawsuit

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Chipotle Mexican Grill Class Action Lawsuit

Chipotle Mexican Grill, Inc. has been hit with a class action lawsuit accusing the “fast casual” chain of routinely overcharging customers by rounding up their bills to the nearest 5-cent increment.

Lead Plaintiff Adam Overton cites a news article published the week before he filed the Chipotle Mexican Grill class action lawsuit that investigated the rounding-up scheme. The article quoted a Chipotle spokesman as saying the rounding-up was a time-saving tactic used in busy stores. “The idea is simply to limit the possible combinations of change on cash transactions to keep the lines moving quickly in high volume areas,” Chipotle said. The company said that it wasn’t making a profit off the practice because the totals were adjusted both up and down.

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  • Diana

    I have actually heard of many places doing this. They don’t advertise it, but they do it. If you aren’t watching you don’t catch it. Seriously, it is pennies that we are talking about and they are probably right, it saves time and goes both ways. Sometimes you pay less, sometimes more, but it is within a few cents.

    I have not been in a Chipoltle Grill lately, but a friend said that he noticed this being done at his pharmacy and grocery stores in Indiana.

  • Sarah

    The military stores (PX/BX/Nex) overseas do that so they don’t have to deal with pennies. Something about it being too expensive to ship that many pennies over there. I actually thought it was easier that way, as did a lot of people that I knew. Sometimes you paid a cent or two more but other times it was a couple of cents less. And no one really missed those pennies anyways.

  • Amanda

    I used to do this when I made change while I was a waitress in college. It made it so I didn’t have to carry so much change change. I would do it to the next quarter. Most of the time if you gave someone a bunch of coins they left them on the table anyways. I never had anyone say anything. I would think it would be worth the 6 cents or whatever to someone to get their change and be able to go home rather than have to wait for me to find the bartender and wait for change because I don’t have enough nickles.

  • Rebecca

    I lived overseas with the military for two years. They did this at all the stores on post. Honestly it made thing so much simpler and the first time I had cause to use pennies after coming back stateside it was weird and annoying. Pennies (and nickles) cost to much to make anyway.