Cancelling Orders for the FREE Covergirl Blushes

October 26, 2011

One word… Annoyed.

You know that awesome deal I posted

*HOT* 2 FREE CoverGirl Items ( NOW OVER)

All the items were IN stock when I ordered, I used a valid coupon that was on THEIR site, it WASNT a pricing error, and I have a valid shoprunner account. But my order was JUST cancelled. As I am sure a lot of Budget Savvy Diva readers will be as well.

I understand that they received all these orders where they basically be giveaway free products ( however – Covergirl was going to fully reimburse them )  – now I am not feeling like promoting Drugstore.com anymore on Budget Savvy Diva.com if they are going to pull stuff like this – because I do not want to make y’all run on WILD goosechases for nothing

So I am SO sorry if your order gets cancelled :(

How do you feel about the cancellation ?

{ 12 comments… read them below or add one }

Kelly October 26, 2011 at 9:37 pm

The same thing happened to me with Target. And I would not post my home address publicly.

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Cryssi October 26, 2011 at 9:39 pm

My response to them:

I’m not quite sure why this has been cancelled. At the time I ordered, it said the product was available. The coupon used was a valid coupon offered on your site. My shoprunner account is a valid account.

This is the first time I’ve looked for something on your site, and, while it would have not cost me, you would have gotten reimbursed from Covergirl for the cost of the products. I feel I will have to evaluate if I feel the need to do business with you again.

Thank you for pulling an offer YOUR COMPANY HAD AVAILABLE, for no apparent reason.

(I realize one person probably doesn’t make a lick of difference to them, but I have a right to voice how I feel about it and I did just that.) Annoyed, yes, that’s a good word for it.

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RB October 26, 2011 at 9:50 pm

For whatever it’s worth, I placed an order for the blushes on Friday and did receive them on Monday. I think that was before the deal was posted on this blog though, so maybe I “beat the rush” so to speak. My guess is they ran out of stock faster than they could update on the website, and maybe by the time it’s back in stock the CG coupon will have expired, making it very costly for them to honor all those orders? As I recall, the coupon expired on 10/31…

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memz October 26, 2011 at 10:02 pm

mine too =(

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Frugal Jen | Frugal, Freebies and Deals October 26, 2011 at 10:21 pm

Interesting- I got an email that mine had been shipped.

Jenetta

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Dawn Sando October 26, 2011 at 10:44 pm

I got the same email and I am NOT happy about this!! I plan on calling customer service tomorrow and email them about this. They should have thought this through before offering the $8/2 coupon on the lower priced items. This is really annoying when sites decide to cancel orders and not honor the original deals they post. If I do not get a credit or something out of this ordeal, I will NEVER shop with Drugstore.com again!!!

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michelle October 26, 2011 at 10:45 pm

Interesting, I didn’t order the checkers, I decided to get something a little more expensive which after coupon cost 2 something but its a steal for that much.

I did have the hairspray order from amazon canceled that I found from your site. I was bummed about that one but kinda expected it. Was your canceled too?

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adriana October 26, 2011 at 11:14 pm

Last night, when I tried to place my order on drugstore.com, they had changed all of the Covergirl products so that they were no longer eligible for shoprunner. I was furious! As you say, Covergirl would have reimbursed them the cost of the makeup via coupon. As a result, I immediately shut down my drugstore.com account and will never shop there again.

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Crysta Hubbard October 26, 2011 at 11:47 pm

mine was not canceled but my hairspray one was too from amazon :{

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Candace October 26, 2011 at 11:51 pm

I got a shipment confirmation from them today (I ordered yesterday) and I should receive it soon. that really sucks they cancelled your order, I have had that happen before. :(

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barbie October 27, 2011 at 1:58 am

Boo…Drugstore.com! My order got cancelled as well and I was so excited about it!

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Holly Ford October 27, 2011 at 9:57 pm

One of my two got cancelled, but I discovered something interesting in the email. Near the bottom they stated that they had credited my account $5 for the inconvenience! I don’t know if everyone got this, but if you still have the e-mail you may want to check! I used mine to grad to e.l.f eye quads and an eyeliner pencil, which I will use more than the blush!

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